Privacy Policy

California Notice at Collection: If you are a California resident, see the U.S. States Privacy Rights section below for important information about your rights under California law.  If you are located in the European Economic Area, UK, or Switzerland, please also see the Supplemental European Privacy Statement below.

Axure Software Solutions, Inc. (“Axure”, “we”, “us”, or “our”) respects the privacy of our users. This Privacy Policy (the “Policy”) explains the type of personal information that we collect and how we collect, use, access, disclose, safeguard, store and otherwise process your personal information (i.e. any information that personally identifies you such as your name and contact information), when you interact with us through online or in-person events hosted by us (“Events”), or use the Axure websites, apps and software including, but not limited to, mobile software applications, including the Axure Cloud App (“Axure Cloud App”, “Mobile App” or “App”), our websites, including www.axure.com (“Site” and together with the App will be referred to as the “Online Services” herein), the Axure Share cloud hosting solution (to the extent hosted by Axure) (“Cloud Hosting Solution”), the Axure Customer Portal (“Portal”), the Axure RP software tool suite and any downloadable Axure software and Axure Share software (“Software” and together with the Cloud Hosting Solution and the Portal will be referred to as the “Software Services”), as well as any subscription offered by us (“Subscription Services”). The Software Services, the Subscription Services and together with the Events and Online Services are referred to as the “Services”.

Please read this Privacy Policy carefully. You can download a printable copy of this Policy here.  If you do not agree with the terms of this Policy, please do not access or use the Services. Your clicking to accept these terms when presented with the option or your use of the Services is your acknowledgement and agreement (i) to the terms of this Policy and any other applicable agreement that may be provided together with the Services, and (ii) that we have your permission to collect and process your information as described in this Policy.  If you’re agreeing to this Privacy Policy on behalf of an organization or entity, you represent and warrant that you are authorized to agree to this Policy on behalf of that organization or entity and to bind them to these provisions (in which case, the references to “you” and “your” in this Policy, except for in this sentence, refer collectively to you personally and to that organization or entity).

We may need to make changes to this Policy as privacy laws change, our Services evolve, or we add or change service providers among other things. As a result, we reserve the right to make changes to this Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Policy. We will also attempt to notify you via email or through the App should a material change occur, if you are registered to receive communications from us. Any changes or modifications will be effective immediately upon posting the updated Policy on our Site at www.axure.com. Your continued use of the Services following the posting of changes to these terms means you accept the updated Policy.

Information we collect

1) Information we may collect directly from you:

• Personal Information that identifies you, such as your name and contact details including phone number, email address, street/mailing address, zip code only, telephone or fax number, and area code only.
• Account Registration Information, such as information provided by you when you register for an account, including User ID, log-in details, security questions and answers, and passwords;
• Set-Up Information, such as the name, description and location of any Software Services you have registered;
• Financial, Payment and Commercial Data, such as name, billing address and payment card details, including credit card numbers, expiration dates, and security codes (which are collected by our third-party payment processor(s) on our behalf) in the event you purchase any Services directly from us as well as any history and records of any Services inquired about, obtained or other purchase information (refunds, returns or exchanges);
• Audiovisual Materials, such as photographs, images and recordings that you upload to the Services;
• Professional or Employment Related Information you provide, such as your current position, job title, employer, or location, that you may provide in relation to the Services;
• Export Control Information, such as your nationality or country of residence, that allows us to determine if you are permitted to receive certain information or technologies pursuant to export control regulations;
• Marketing and Communications Data, including your preferences for receiving our marketing communications and details about your engagement with them, or your interest in our Services or any products we provide; and,
• Other personal information you submit to us through communications, customer support exchanges, our “Contact Us” link, surveys, a competition, reporting a problem, email, or otherwise.

2) Information we may obtain about you from your usage, from others or by automated means:

• Information We Obtain from Third-Party Business Partners, such as personal contact details, account registration, or information provided by an authorized dealer;
• Images and Other Data, such as images, preferences, usage data, comments, performance metrics, and data collected by the Online Services and Software Services;
• Derivative Data and Usage Information, such as technical information related to your use of the Online Services and Software Services, including device name and type, IP address, other set up data, operating system, browser type, access times, pages viewed, other interactions with the App or Site which are automatically collected and stored in log files;
• Data from Social Media Sites or Services, such as items, comments, feedback or content posted on our social media pages; including Facebook, X, Instagram and LinkedIn;
• Geolocation and GPS Data, including the physical location of your device(s);
• Audiovisual Materials, such as other audio or video captured during marketing/public filming events that you consented to, including recording of virtual or live workshops or similar events;
• Market and Research Information, such as IP address, social media handle, or other online identifiers of a person, email address/mobile number if used for direct marketing and name and address, demographic data, (e.g., income, family status, age bracket, gender, interests); and
• Cookies, web server logs, web beacons and other technologies (See also Cookies Section below).

How we use the information we collect

We use your personal and other information to:

• Manage our contractual relationship with you, including providing you with information regarding our Services, billing and order information, purchased Software Services, handling claims, troubleshooting, system maintenance, hosting and providing customer support services;
• Set up and manage your account and profile, including to maintain your Software Services and Subscription Services and contact you regarding your account;
• Provide, develop and improve our Services, including delivering our Services to you and for additional purposes that help us to develop and improve the quality of our Services (including as part of the development of any new products and services);
• Facilitate communication, between us;
• Comply with a legal, regulatory or relevant industry standard obligation, including this Policy, intellectual property infringement, or enforcing our Customer Agreement, Terms of Use, or other contracts you have entered into with us;
• Protect against, identify and prevent fraud or other criminal activity, claims and other liabilities, that we may notice based upon any activity on your account or your use of the Services;
• Monitor your use of the Services, as part of any routine support and maintenance of the Services;
• Improve the security and other related system and network functions including preventing misuse;
• Perform analytics, including trend and financial analysis, market and consumer research, anonymization and aggregation of personal information; and
• Conduct marketing activities in accordance with applicable laws. Depending on your jurisdiction, you will either be required to opt in to receive marketing communications or opt out by using the unsubscribe link in any marketing materials you receive via email from us or by contacting us at the link provided on our website.

How we share your information

1 ) We share your personal information in the following limited situations:

• With your consent;
• With Authorized Users, that you invite;
• With our Third-Party Business Partners, that you contracted with such as an Authorized Dealer;
• With our Third-Party Advertisers, for marketing purposes from which you can opt out at any time
  • Our third-party advertising partners may use cookies and similar technologies to collect information on and through our Online Services, and use that information to serve online ads that they think will interest you. This is called interest-based advertising. We may also share information about our users with these companies to facilitate such advertising to those or similar users on other online platforms;
• With our Service Providers, who facilitate us in providing the Services to you including processing, storage, and technical assistance whereby we have entered into contracts with such service providers which include limitations on their use of certain of your information and only as necessary to provide these Services to us/you;
• With Third-Party Service Providers for Web and App Analytics, including automated technology to collect and analyze your information, including personal information to help us understand your use and optimize your customer experience (please see our section on Cookies and our separate Cookie Policy to learn more);
• With Professional Advisors and Governmental Authorities, if we believe in good faith that disclosure, access, use or preservation of such information is necessary to (i) meet any applicable law, regulation, legal process or governmental request; (ii) enforce or investigate your compliance with the terms of any of our contracts or policies we have with you for potential violations; (iii) protect against physical, financial or other harm against the rights, safety or property of you, us, or any third-party; and, (iv) investigate fraud, technical, security or other operational issues; and
• In connection with Corporate Transactions, meaning changes to our corporate structure due to sale, transfer, merger or other reorganization of our company during which your personal information may be among the items sold or transferred.

2 ) We may share your non-personal information (including aggregated or anonymized data) with:

• Third-Party Business Partners and Service Providers, and
• Other Users, to help us improve the Services or raise awareness about safety issues.

We may create aggregated, de-identified and/or anonymized data from your personal information and other individuals whose personal information we collect.  We may make personal information into de-identified and/or anonymized data by removing information that makes the data identifiable to you.  We may use this aggregated, de-identified and/or anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.  We will not attempt to re-identify any such data, except as permitted by law.

Your choices

In this section, we describe the rights and choices available to all users regarding their personal information.  Users who are located in certain locations, e.g., California and Europe, can find additional information about their rights below.

• Access or update your information. If you have registered for an account with us, you may review and update certain account information by logging into the account or by contacting us.
• Opt-out of communications. If you no longer wish to receive marketing-related communications, you may opt-out of receiving these emails by clicking “Unsubscribe” found in emails we send you. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.
• Blocking images/clear gifs. Most browsers and devices allow you to configure your device to prevent images from loading. To do this, follow the instructions in your particular browser or device settings.

You will need to apply these opt-out settings on each device and browser from which you wish to limit the use of your information for interest-based advertising purposes.

Declining to provide information. We need to collect personal information to provide certain Services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those Services to you.

Third party websites

Our Services may include links to third-party applications, products, services, or websites. If you access those links, you will leave our Services. Axure does not control these third-party sites or their privacy practices, which may differ from Axure’s practices. This Policy does not cover the personal information you choose to provide to or that is collected by these third parties. You are encouraged to review the privacy documentation of any third-party site you interact with before you allow them to collect and use your personal information.

Axure may also provide social media features on the Site, such as the Facebook, Instagram, LinkedIn or X buttons, that enable you to share information with your social networks or to interact with Axure on various social media websites. Your use of these features may result in the collection or sharing of information, including personal information, about you depending on each specific social media website. This may include your IP address, which page you are visiting on our Site, and a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

How we secure your information

The security of your information is important to us. Axure takes a number of precautions — including administrative, technical, and physical measures — designed to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.  However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.  For more information on our security practices, please contact us at security@axure.com.

Where your personal information is used or accessible including any international transfers

Axure is located in the United States, and as such, all personal information will be accessed and stored there, and will be transferred there should you live in another country. Axure may also contract with cloud service providers located in other countries, and certain personal information may be accessed and stored from additional countries. Where required, we have put in place appropriate safeguards with our service providers, contractors, distributors and other business partners and agents to ensure that transfers of personal information outside the EEA and UK are adequately protected. Unless a jurisdiction is deemed to have adequate safeguards, the safeguards we typically put in place are the Standard Contractual Clauses in accordance with the General Data Protection Regulation and the UK General Data Protection Regulation.

Retention of your personal data

We retain your personal information as follows:

The period during which we store your personal information varies depending on the purpose for the processing:

• For the provision of our Services, for so long as you are a customer, subscriber, or use the Services.
• For marketing purposes, until you have opted out of receiving further direct marketing communications in accordance with applicable law.
• In all other cases, we store your personal information for as long as is needed to fulfill the purposes outlined in this Policy or such retention period as required by law, following which time it is either anonymized (where permitted by applicable law), deleted or destroyed.

Use of cookies and other data collection tools

Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.

• “Cookies” are small text files that are placed on your device by a Web server when you access a website. To enable our systems to recognize your browser or device and to provide and improve the Services, we may use both session Cookies and persistent Cookies. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize our Services. Unlike persistent Cookies, session Cookies are deleted when you log off and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party service providers that we engage (including third-party advertisers) may also place their own Cookies on your device. Note that this Policy covers only our use of Cookies and does not include use of Cookies by such third-parties.
• “Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be used for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Site, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s device, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

For more information about cookies and how we use them, please read our Cookie Policy.

We support the development and implementation of a standard “do not track” browser feature that provides customers with control over the collection and use of information about their web-browsing activities.

Minors

You must be at least 18 years old (or equivalent minimum age in the jurisdiction where you reside) to use the Services.

Contact information

If you have any questions about this Policy or if you would like us to update information we have about you, change your preferences, or exercise applicable data protection rights, please contact us at:
Email: security@axure.com
Phone: +1 (800) 895-0810
Mailing Address:
Axure Software
1295 Morena Blvd.
San Diego, CA 92110, United States of America

U.S. States Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or any other state that has enacted applicable data protection regulations (the “Supplemental States”), the following provisions may apply to our processing of personal information as described in our Privacy Policy. Please note that Axure may not be subject to certain of these Supplemental States regulations, but we provide the rights listed below with respect to your personal information.

Axure values the privacy of our customers, users and Site visitors and we take measures to implement reasonable security controls for the protection of our clients’ information. This section does not apply to our collection, use, and sharing of personal information of our job applicants and employees.

Your Rights.  If you are a resident of a Supplemental State, you may have certain rights related to your personal information.  The rights listed below are not absolute, and we may be entitled to refuse requests, wholly or in part, where exceptions under applicable law apply.  Your rights may include:

• The right to request access to personal information that we have collected or retained about you. If requested, we shall provide you with a copy of your personal information which we collected as permitted by the Supplemental States privacy laws. You also have the right to receive your personal information in a structured and commonly used format so that it can be transferred to another entity (“data portability”).
• The right to request to know:

• specific types or categories of personal information we have collected about you;
• categories of sources from which the personal information is collected;
• our business or commercial purpose for collecting, sharing, or selling personal information; and
• categories of third parties with whom we share personal information.

• The right to request that we delete personal information about you which we have collected from you.
  • In certain circumstances, you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (instructions and description below), we will delete, and, as applicable, direct our service providers to delete, your personal information from our records, unless an exception applies.
  • We may deny your request to delete your personal information if retaining the information is necessary for us or our service providers, subject to certain exemptions based on your state of residence.

• The right to opt-out/do not sell or share your personal information.

• • You may have the right to opt-out of selling or sharing your personal information with third parties for some purposes, including sharing that may be defined as a sale under applicable Supplemental States laws.  Axure does not sell your personal information in a traditional sense, that is, for monetary value.  Axure does disclose personal information for business purposes as outlined in our “How we Share Your Information” section of our Privacy Policy.
  • You also may have a right to opt-out of the use of automated decision-making technology.

• The right to request that we do not share or disclose your sensitive personal information.

• • You have the right to limit how your sensitive personal information is disclosed or share with third parties.  We will not share your sensitive personal information without your consent.

• The right to request correction or rectification.
  • In certain circumstances, you have the right to request correction of any inaccurate personal information.

Exercising your rights:  To submit requests to exercise any of the foregoing rights with respect to you personal information, please contact us at the contact information provided below.  To exercise your right to opt-out of the “sale” or “sharing” of your personal information, you can update your cookie preferences to disable any applicable advertising cookies or contact us at security@axure.com.

Subject to applicable Supplemental States laws, we may not discriminate against you because of your exercise of any of the above rights under the Supplemental States laws, including by:

• Denying you Services;
• Charging different prices or rates for Services, including through the use of discounts or other benefits or imposing penalties;
• Providing you a different level or quality of Services; or
• Suggesting that you will receive a different price or rate for Services or a different level or quality of Services.

Verification of identity; authorized agents:  In order to process any of the foregoing rights with respect to your personal information, we reserve the right to confirm your residency in the applicable Supplemental States, and we will need to verify your identity.  To do so, we may require government identification, a declaration under penalty of perjury, or other information, where permitted by law.

In some instances, your authorized agent may make a request on your behalf.  We will need to verify your agent’s identity and be in receipt of a valid power of attorney as required under applicable Supplemental States law(s).

Personal Information that we collect, use, and disclose. We summarize the personal information we collect by reference below to both categories defined in the “Information We Collect” section of the Privacy Policy.

Use of Personal Information. We may use or disclose the personal information we collect for one or more of the purposes provided in the “How we use the Information we Collect” and the “How we Share & Secure Your Information” sections of our Privacy Policy.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Changes to Our Privacy Policy.  We reserve the right to amend this U.S. Privacy Rights section at our discretion and at any time. If we materially change this U.S. Privacy Rights section, we will post the updated notice on our Services and update the notice’s effective date. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes. We encourage you to periodically review this page for the latest information on our privacy practices.

California Shine the Light Law.  California Civil Code Section 1798.83 (known as the “Shine the Light” law) requires certain businesses to respond to requests from California residents about personal information disclosed to third parties for the third parties’ direct marketing purposes.  We do not disclose our customers’ personal information to third parties for third parties’ direct marketing purposes.  In the event we do so in the future, we will not disclose any of your personal information to third parties for third parties’ direct marketing purposes unless you consent at the time that you provide your personal information. 

Contact Information

If you have any questions or comments about this U.S. Privacy Rights section, the ways in which we collect and use your personal information, your choices and rights regarding such collection or use, or wish to exercise your rights, you may contact us at:

Email: security@axure.com
Phone: +1 (800) 895-0810
Mailing Address:
Axure Software
1295 Morena Blvd.
San Diego, CA 92110, United States of America

SUPPLEMENTAL EUROPEAN PRIVACY STATEMENT

The information provided in this Supplemental European Privacy Statement (“Supplemental Statement”) only applied to individuals in the European Economic Area (“EEA”), United Kingdom, and Switzerland (collectively “Europe”).  If you are based in Europe, this Supplemental Statement applies to you in addition to the Privacy Policy above.

References to “personal information” in Axure’s Privacy Policy should be understood to include references to “personal data” as defined by the “GDPR” (i.e., the General Data Protection Regulation 2016/679 (“EU GDPR”) and the EU GDPR as it forms part of UK law (“UK GDPR”)). Under the GDPR, personal data is information about an individual, from which that individual is either directly identified or can be identified.  It does not include ‘anonymous data’ (i.e., information where the identity of the relevant individual has been permanently removed and that individual is no longer identified or identifiable).

Controller.  Axure Software Solutions, Inc. is the controller with respect to the personal data covered by this Privacy Policy for the purposes of GDPR.

Cookies.  With respect to web cookies and similar technologies that are not strictly necessary for our provision of the App and Site, we seek consent from users in Europe based on a separate Cookie Policy.

THE LEGAL BASIS ON WHICH WE PROCESS YOUR PERSONAL DATA

If European data protection law applies to the processing of your personal data and in such instances, we process your personal data for the purposes described in this Privacy Policy, based on the following legal bases:

• It is necessary for the performance of Services we provide to you; such as the delivery of our Services under our Customer Agreement, Terms of Use, or the fulfillment of another contract with you (“Contractual Necessity”);
• It is necessary for us to comply with our legal and/or contractual obligations; such as replying to a governmental request or a subpoena or other legal process (“Compliance with Law”);
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (“Legitimate Interests”). More detail about the specific legitimate interests pursued in respect of each Purpose we use your personal information for is set out in the table below.
• Where we have your specific consent to carry out the processing for the purpose in question (“Consent”).

We have set out below, in a table format, the legal bases we rely on in respect of the relevant purposes for which we use your personal information – for more information on these purposes and the data types involved, see ‘How we Use the Information we Collect’ above.

INTERNATIONAL TRANSFERS

Axure is located in the United States, and as such, all personal data will be accessed and stored there, and will be transferred there should you live in another country. Where required, we have put in place appropriate safeguards with our service providers, contractors, distributors and other business partners and agents to ensure that transfers of personal data outside Europe are adequately protected. Unless a jurisdiction is deemed to have adequate safeguards, the safeguards we typically put in place are the European Commission’s Standard Contractual Clauses or the UK’s International Data Transfer Agreement in accordance with the GDPR.

Data Retention. We keep personal data as long as required to provide our Services to you and comply with applicable laws. For example, if you register for an account, we retain your personal data for as long as you have an account with us and then for only as long as required for us to comply with applicable laws, discharge our contractual obligations to you, or defend our legal interests in connection with any claim or defence we could face before any formal dispute resolution body. We take reasonable measures to ensure that personal data is deleted, erased or anonymised as soon as possible once the purposes for which personal data was collected have been fulfilled.

Data Subject Rights.

European data protection laws give you certain rights regarding your personal data. If you are located in Europe, you may ask us to take the following actions in relation to your personal data that we hold:

• Access. Provide you with information about our processing of your personal data and give you access to your personal data.
• Correct. Update or correct inaccuracies in your personal data.
• Delete. Delete your personal data where there is no good reason for us continuing to process it – you also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
• Transfer. Transfer a machine-readable copy of your personal data to you or a third party of your choice.
• Restrict. Restrict the processing of your personal data, for example if you want us to establish its accuracy or the reason for processing it.
• Object. Object to our processing of your personal data where we are relying on Legitimate Interests – you also have the right to object where we are processing your personal data for direct marketing purposes.
• Withdraw Consent. When we use your personal data based on your consent, you have the right to withdraw that consent at any time.

If you object to our processing of your information, it may impact our ability to deliver all of our Services to you. You may request action with respect to such rights by emailing us at: security@axure.com, or calling or writing us at the address below, which will require you to provide valid identification prior to our sending any information.

Axure Software
1295 Morena Blvd.
San Diego, CA 92110
United States of America
Phone: +1 (800) 895-0810

Your Right to Complain. In addition to your rights outlined above, if you are not satisfied with our response to a request you make, or how we process your personal data, you can make a complaint to the data protection regulator in your habitual place of residence.

• For users in the EEA – the contact information for the data protection regulator in your place of residence can be found here: https://edpb.europa.eu/about-edpb/board/members_en

• For users in the UK – the contact information for the UK data protection regulator is below:

The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
Tel. +44 303 123 1113
Website: https://ico.org.uk/make-a-complaint/

Your Choices. You are not required to provide any personal data to Axure, but if you do not provide any personal data to Axure, you may not be able to use our Services or conduct business with us effectively. You can use our App and Site without consenting to cookies that are not strictly necessary; the only consequence is that our App and Site will be less tailored to you.

Profiling. Axure does not use in connection with our Services automated decision-making in a way that produces legal effects concerning you or which significantly affects you.

Last Updated:  February, 2024